CUSTOMER SERVICE "online classroom"

CUSTOMER SERVICE "online classroom"

240.00

Online Classroom License | $20 per month paid annually

The certified eAdviser gets this online classroom to use for online training to an unlimited number of clients.

INCLUDES:

  • License to use online classroom

  • Pre-designed online course - “CUSTOMER SERVICE”

  • One-to-one support

  • Profile listing on eAdviser Marketplace

  • 50% revenue share on retail price of course with every client enrollment

COURSE SUMMARY:

CUSTOMER SERVICE
Building loyal satisfied customers by creating and implementing strong, clearly-defined service standards.

COURSE PRICING:

Minimum suggested retail price (MSRP) $199 per client  |  eAdviser earns 50%

COURSE MODULES:

  1. Designing a Customer Service Strategy

  2. Providing Telephone Customer Service

  3. Facing Confrontation in Customer Service

  4. Providing Effective Internal Customer Service

  5. Dealing with Customer Service Incidents and Complaints

  6. Rapport Building in Customer Service

  7. Polishing Your Skills for Excellent Customer Service

SEE FULL COURSE DESCRIPTION

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